Clinic policies to keep things properly done. Scroll down for more matters on refunds, returns, shipping and more
WE ABIDE TO
At Joy Skin Clinic, we respect the convenience and flexibility of our clients. At the moment, we are offering standard shipping using AusPost, with a standard shipping flat rate of AUD20. Free shipping if you spend more than AUD299!
You may also choose to pick up your orders directly from our clinic at Level 3, 480 Collins Street, Melbourne, Victoria 3000, Australia. Upon purchasing the products, our team will contact you to arrange a collection date and time. If you do not receive any notification from us after purchase, kindly drop us a sms at 0482094960 or email us at info@joyskinclinic.au for assistance. Thank you for your understanding!
Shipping
This Refund Policy ("Policy") applies to the following purchases: Retail products through Joy Skin Clinic
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
For more information about Refund Policy, please click here
Refund Policy
As a valued client of Joy Skin Clinic, we kindly ask that you respect our appointment times by informing us promptly if you are unable to attend. We will do our best to accommodate your request within the policy time frame.
Reservations: can be made up to 30 days in advance.
Arriving late: We request that you arrive 5 minutes before your appointment time. Arriving late will likely limit the time allocated for your service; it may also result in a rescheduling fee or forfeiture of the session.
Safety and comfort: We ask that all devices are turned off or on silent mode during appointments. We politely ask that children remain with an adult at all times while in the clinic, as equipment can be hazardous to their safety.
No shows or late arrivals: May result in collection of full deposit. We understand that there are times when you may need to cancel or reschedule an appointment, and kindly request at least 24 hours advance notice for any changes. This allows us the opportunity to accommodate other clients who may be waiting for an appointment. Please read more from our Cancellation Policy.
Right of refusal policy: Joy Skin Clinic reserves the right to refuse service to anyone for any reason and no refunds will be issued.
Clinic Etiquette
This email and any attachments are proprietary and confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily reflect or represent those of Joy Skin Clinic.
If you have received this email in error, please let us know immediately by reply email and delete it from your system. You may not use, disseminate, distribute or copy this message nor disclose its contents to anyone.
Email Disclaimer
All care is taken in the preparation of the information and published materials on this site. Joy Skin Clinic does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, Joy Skin Clinic will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.
This site may contain hypertext links, frames or other references to other parties and their websites. Joy Skin Clinic cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Joy Skin Clinic do not necessarily approve of, endorse, or sponsor any content or material on such sites. Joy Skin Clinic make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world.
Joy Skin Clinic are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.
If you have any concerns regarding the content of the Website, please contact Joy Skin Clinic.
Website Disclaimer
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
You may cancel by contacting us by:
(i) phone 0478242201; or
(ii) sms/phone 0482094960; or
(ii) email hello@joyskinclinic.au.
We require a minimum of 24 hours notice for cancellation. Please inform us 24 hours before your scheduled appointment to notify us of any changes or cancellations.
All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.
If no prior notice is given or the notice given is not in accordance with the cancellation process, you will forfeit your deposit for the missed appointment. Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are minutes late past your appointment we will have to reschedule or cancel the appointment, which may mean your deposit is forfeited.
For more information about Cancellation Policy, please click here
Cancellation Policy
There may be times where Joy Skin Clinic does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the products and services we deliver.
For more information about Compliant Policy, please click here
Complaints Policy
This Website (referred to in these “terms of use” as the website) is owned and operated by Joy Skin Clinic, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.
Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.
For more information about Cookie Policy, please click here
Cookie Policy
The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').
The Website is operated by Joy Skin Clinic(ACN 32666393433). Access to and use of the Website, or any of its associated Products or Services, is provided by Joy Skin Clinic. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
Joy Skin Clinic reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Joy Skin Clinic updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
For more information about Website Terms and Conditions of Use (Goods), please click here
Website Terms and Conditions of Use (Goods)
The Website provides information about Joy Skin Clinic's consultation and skin treatments; provides booking of appointment for services. (Services).
The Website is operated by Joy Skin Clinic(ACN 32666393433). Access to and use of the Website, or any of its associated Products or Services, is provided by Joy Skin Clinic. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
Joy Skin Clinic reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Joy Skin Clinic updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
For more information about Website Terms and Conditions of Use (Services), please click here
Website Terms and Conditions of Use (Services)
This Privacy Policy applies to all personal information collected by Joy Skin Clinic via the website.
For more information about Privacy Policy (Website), please click here
We may also collect other personal information via offline means, such as during your visit at the Clinic or third parties in ways which you would expect.
For more information about Privacy Policy (Offline), please click here